Online ticket sales and entrance

• Why do I buy my ticket online in advance?

  The government has made museums obliged to regulate their visitor numbers from 1 June by means of tickets with time slots. Every visitor must have a valid ticket with time slot. In this way we can avoid crowds in the museum.

• Do you have a discount pass?

  Even then you need to order a ticket online for Cruquius Museum. Do not forget to bring your pass along with the e-ticket during the museum visit. Both are checked at the entrance of the museum.

• I have a pass with the right to free admission to the museum. Do I also have to book a ticket online?

  Yes, because everyone needs a time slot. Even if you have free access (eg with Museumcard), you must order an e-ticket in advance. Take the (valid) pass to the museum, it will be checked at the entrance of the museums.

• What if you cannot order tickets online?

  Are you unable to order tickets online? Then try again later. Of course you can also contact our helpdesk: from Monday to Friday between 9:00 am and 5:00 pm on +31 (0) 20 244 2877.

• I have paid, but I have not received any tickets and confirmation email. What should I do?

  Check your spam box. Has the confirmation email not arrived there? Then call our helpdesk: Monday to Friday between 9am and 5pm on +31 (0) 20 244 2877.

• Can I still refund or exchange my tickets after purchase?

  Purchased tickets are non-refundable and / or exchangeable.

• Do I have to arrive at Cruquius Museum at the time of the chosen timeslot?

  Your ticket is only valid on the chosen timeslot. You are welcome from the chosen time until half an hour later. For example, if you have opted for 11:00, we expect you between 11:00 and 11:30. It is therefore not necessary to stand on the doorstep exactly at your chosen time slot: it is even better if the visitors come in as widely as possible during the half hour.

Measures related to coronavirus

• What measures do you take to contain the coronavirus?

  The Museum Association has drawn up an extensive protocol for museums, based on the measures of RIVM and the government. Your museum visit is fully adapted to these safety standards. The main measures are:

  • Everyone must have a ticket with a time slot. This way we can avoid major crowds.
  • With health complaints - colds, runny nose, sore throat, mild cough, elevation, fever (above 38 degrees Celsius) and / or shortness of breath - it is not allowed to visit the museum and reserve a ticket.
  • A fixed one-way walking route has been created in the museum. Keep right after the first rooms. Always follow the instructions of our employees.
  • The store is open. Payment is only possible with a pin.
  • Disinfect your hands regularly. Disinfectants are available at various places in the museum.
  • Workshops and other group activities cannot continue for the time being. For group visits between 5 and 15 people, please contact reservations@shmdc.nl.
  • Of course, the general RIVM measures also apply: keep 1.5 meters away from visitors who do not belong to your own group, stay together with your own group as much as possible and observe the hygiene measures.

General questions

• Can I always get a demonstration of the big machine?

  Each visitor will receive a demonstration of the machine within the 1.5 hour visit. Occasionally a malfunction in the system, for example due to a lightning strike, prevents the machine from moving. These faults were remedied in one day.

  Sometimes there is major maintenance on the dump floor, moat, of the pumping station. The machine can always be viewed, but cannot move during this maintenance.

• Is the museum easy to reach?

  Cruquius Museum is next to a bus stop and has lots and free parking.

• Can I visit the museum with a group?

  Group visits are limited due to the new security measures. For visits with more than 5 people, please contact us at reservations@shmdc.nl.

• Can I take pictures in the museum?

  Yes, photography is allowed. If you use a tripod and lamps, you must request permission from the museum in advance. A small fee will be charged for this.

• When is the museum open?

  Check here for the opening hours: https://www.haarlemmermeermuseum.nl/en/opening-hours-and-entrance-fee-cruquius-museum

• How long are the entrance tickets valid?

  Entry tickets are valid for the day and time slot you have indicated.

• Are there special parking spaces for disabled people?

  At Cruquius Museum is the disabled parking space, in the general parking lot, near the entrance of the asphalt walkway that leads to the entrance.

• I am in a wheelchair. Is Cruquius Museum accessible?

  Certainly: all areas are accessible and there are two stair lifts where we are happy to assist you. That is why we would like to ask you to inform us in advance that you are coming. Book e-tickets and then send an email to reservations@shmdc.nl with the date and time slot.

  People who cannot move independently through the museum are allowed to bring one accompanying person for free. State in your email that you are taking someone with you.

  There is a disabled parking space in front of the museum, although unfortunately we cannot guarantee that it is always available.

  There are push wheelchairs available. Special rules apply to motorized wheelchairs: unfortunately, wheelchairs with a combustion engine cannot be admitted. Driving at a walking pace is mandatory.

Visiting conditions

• Where can I view the visiting conditions?

  View the visiting conditions of Cruquius Museum and the additional visiting conditions surrounding the corona virus. https://www.haarlemmermeermuseum.nl/en/visitor-conditions

Personal data

• What do we do with your personal data?

  The personal data provided will only be used to inform you about your visit. Your data will not be made available to third parties. Read our full privacy statement on the website: https://www.haarlemmermeermuseum.nl/en/privacy

• Is your question not listed?

  Contact us by email: support@globalticket.nl or call Monday to Friday between 9:00 am and 5:00 pm on +31 (0) 20 244 2877